Case studies
Member-focussed business transformation
User Research | Strategy Development | Interaction Design | Content StrategyCelero is a leading provider of digital technology, integration and payments solutions to credit unions and financial institutions across Canada. To assist clients in improving member satisfaction and growing market share, Celero provides consultation on research-driven business transformation aimed at optimizing operational bottlenecks, improving value to members, and sustaining market differentiation. Ultimately, the goal is to support an organizational shift towards member-centricity and foster a culture of continuous member-focused innovation.
Enterprise overhaul
UX Strategy | User Research | Information Architecture | Content Modelling | Interaction DesignBC Pension Corporation is one of the largest pension plan administrators in Canada, serving over 1,000 employers and 425,000 plan members across five pension plans. To support high service levels and cost-effective delivery, BC Pension embarked on an ambitious program of transformation aimed at improving member satisfaction and increasing self-service. The result was a complete overhaul of all public facing content across all five pension plan sites and the redesign of the account based service system for members.
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